Warranty

RemoWorks believes to build and provide office furniture products that are meant to last. The RemoWorks Warranty provides three (3) to ten (10) years protection on new products purchased from RemoWorks, except in certain instances, as indicated in our full policy. All warranty periods begin from the date of delivery. Make sure to activate your warranty within seven days by following the instructions included with your product.

Complete Your Warranty Registration

Need to file a warranty claim? Connect directly with our support team via support@remo-works.com, showing us the problem and we'll get back to you with a proposed solution!

The Warranty

We strive to raise manufacturing standards for our furniture and products. While occasional malfunctions and defects may occur, we are dedicated to promptly assisting and providing necessary services and replacements. The warranty is applicable to the original purchaser only and is non-transferable.

Warranty coverage is applicable only within the continental United States and Canada; any product being used outside of these regions is excluded from our warranty.

If you use a third party service to deliver items outside of the continental US or Canada, all RemoWorks Warranty policies will be void.

The same is true if you purchase your items from third party sellers, or marketplaces such as eBay, Facebook Marketplace, etc.

The warranty is void if original parts are swapped out or if third-party products are used in conjunction with the original product.

What’s not covered by the warranty

• Normal Wear and Tear: This warranty does not cover normal wear and tear of the product, including but not limited to, scratches, dents, or color fading over time.
• Color and Texture Variations: Variations occurring in surface materials (e.g., colorfastness  matching grains, textures and colors across dissimilar substrates and lots), and natural aging found in materials such as wood, clear coat finishes and leather. – Furniture Wood Veneers natural patterns and variations include, but not limited to: character marks, grain pattern, color and natural color aging. 
• Unauthorized Modifications: Any modifications or alterations made to the product without the explicit consent of RemoWorks will void the warranty. This includes, but is not limited to, adding or removing parts or altering the structure of the furniture.
• Improper Use and Damage caused by writing instruments or sharp objects: Damage resulting from the improper use or misuse of the product is not covered. This includes using the furniture for purposes other than those intended by the manufacturer.
• Environmental Damage: Damage caused by environmental factors such as exposure to extreme temperatures, humidity, or sunlight is not covered. This also includes damage from pests or mold.
• Accidents and Natural Disasters: The warranty does not cover damage resulting from accidents, such as drops, spills, or impacts, or from natural disasters, such as floods, earthquakes, or fires.
• Transportation and Storage: Damage that occurs during transportation or storage of the product, when not handled by the manufacturer or an authorized agent, is not covered by this warranty.
• Commercial Use: Products used in commercial environments, unless explicitly specified as covered under commercial use, are not included in this warranty.
• Maintenance and Cleaning: Any damage resulting from improper maintenance or cleaning methods not recommended by RemoWorks is not covered. This includes the use of alcohol, harsh chemicals or abrasive cleaning tools.
• Third-Party Components: Components or products that are not originally manufactured or authorized by or for RemoWorks are not covered under this warranty.
• Unapproved Repairs: Any repair work carried out by unauthorized service providers will void the warranty. All repairs must be conducted by the manufacturer or an authorized repair service to maintain warranty validity.